Collaborative Approach to Resolving Issues or Challenges
The one-hour group problem-solving technique is a focused, structured approach designed to help organizations efficiently identify and resolve issues within a limited time frame. This method, while not explicitly labelled in search results, is based on a widely accepted problem-solving framework adapted for group use.
The process consists of five steps:
- Define the Problem: In this initial stage, team members write down their perceptions of the problem on index cards and share their responses. The aim is to ensure everyone understands the issue at hand and agrees on the problem to be solved.
- Determine Causes: This step involves analyzing the root causes of the problem or gathering relevant information to frame the problem properly. The goal is to understand the reasons behind the problem and identify any underlying factors.
- Develop Alternative Approaches: In this phase, a list of as many possible solutions as possible is generated. The emphasis is on quantity rather than quality at this stage, with the aim of encouraging input from all team members.
- Assess the Consequences: Potential results from each alternative are considered. This includes evaluating who will be affected, who will pay, and any uncontrollable challenges that may arise. Additionally, the first feasible step to address the issue based on the outlined causes is identified.
- Develop Action Plans: In the final step, what success looks like is identified, feasible alternatives are chosen, and actionable plans are created. It's also important to consider the possible side effects, both immediate and long-term, and what would be accepted as evidence of the success of the action plan.
This sequence ensures focused collaboration and effective problem resolution within an hour. Group activities often suggest allocating 30-45 minutes for the problem discussion and solution ideation, followed by 15-20 minutes for group feedback and review, reinforcing the collaborative and time-bound nature of such techniques.
The one-hour group problem-solving technique is designed to clarify issues, provide an outline of actionable solutions, and ensure decision-making is efficient. Before embarking on this process, it's crucial to consider whether personnel and funds are available for the solutions, whether the problem can be handled by internal resources or if outside/expert assistance is needed, and whether sufficient data is available to make a plan. Moreover, it's important to consider who or what will be affected by the solution and what would be the likely consequences for citizens in the community, employees, patrons, and customers.
- In the community development sector, the one-hour group problem-solving technique could prove beneficial for business endeavors, as it enables focused collaboration to efficiently identify and resolve issues that may hinder growth within a short time frame.
- To ensure successful implementation, it is crucial to secure funding for feasible action plans, assess the impact on various stakeholders such as citizens, employees, patrons, and customers, and determine whether external expertise or additional data is necessary for informed problem resolution and strategic business decision-making.
