Enhancements made in the efficiency of operations within the aftermarket division of ENC Corporation
ENC, a leading provider of transit components and solutions, has recently made significant strides in enhancing its aftermarket operations. The changes aim to improve parts availability, reduce lead times, and offer faster shipping for customers.
The key aspects of ENC's transformation include:
- Increased Parts Inventory: ENC has expanded its stocking levels for high-demand parts at its Riverside, California facility. This move ensures better availability of essential components.
- Reduced Lead Times: With operational improvements, ENC has managed to reduce lead times specifically for critical and frequently used parts.
- Faster Shipping: Most in-stock orders are now shipped within 24 hours, significantly improving delivery times.
- Centralized Distribution: Aftermarket fulfillment operations have been centralized at the Riverside facility, streamlining the distribution process.
- Enhanced Customer Service: ENC has moved away from an exclusive dealer-based network, allowing customers to contact the company's parts team directly. This direct communication results in faster and more responsive customer support.
- Quality Assurance: All parts shipped by ENC are verified for quality and compatibility.
These initiatives are designed to restore confidence in ENC's commitment to long-term customer support and operational reliability in parts availability.
Daniel Trujillo, vice president of sales and marketing at ENC, stated, "Parts availability is critical for operators." The company's aftermarket transformation aims to deliver higher service reliability and greater fleet uptime.
ENC's improvements also extend to offering a wider variety of complex or uncommon components. This expansion allows transit agencies to access a broader selection of ready-to-ship parts for current and late-model vehicles.
ENC's investments in its aftermarket operations demonstrate a commitment to restoring confidence and proving its dedication to supporting customers for the long haul. The company's transformation is designed to earn its current position by doing the work and delivering better availability, faster shipping, and direct access to its team.
