Expanded MTA Customer Service Hubs to Debut in Subway Stations across New York City, Numbering 15 in Total
The Metropolitan Transportation Authority (MTA) has announced plans to open 15 additional Customer Service Centers (CSCs) throughout New York City in 2026. This expansion will double the number of CSCs citywide, bringing the total to 30.
These new CSCs will offer 24/7 in-person assistance and provide several key services to riders, including help with OMNY tap-and-go fare payment machines, assistance with signing up for the Fair Fares and Reduced-Fare programs, service information and directions within the transit system, aid with fare-related issues, and support navigating the subway and transfer stations.
The MTA has identified the locations for all 15 new customer service centers. Some stations already named to receive new CSCs include Far Rockaway – Mott Av (A line), East 180 St. (6 train), Rockaway Park (L train), and Grand Central (4,5,6 trains). A full list of the new locations will be announced in the coming months.
The new CSCs are part of the ongoing rollout of the OMNY fare system and aim to provide more accessible, around-the-clock customer support across the city’s transit network. The MTA's ongoing effort to reconfigure the role and duties of the traditional subway station agent involves bringing them out of an enclosed booth and into the public to engage with the riders.
The new customer service centers will be more welcoming and well-lit, with repurposed station booths featuring a modern look, enhanced lighting, canopies, and wrapped signage. Each new center will have station agents on site to help customers with OMNY, signing up for reduced fare programs, and various other functions.
The MTA made the announcement at a July 28 NYC Transit and Bus committee meeting, and the new centers are being introduced as the MTA prepares to stop issuing and refilling MetroCards come December.
MTA New York City Transit President Demetrius Crichlow stated that the new centers are being implemented to ensure the best customer service for riders transitioning to OMNY. Kiosks equipped with iPads at CSCs will enable self-service enrollment into the Fair Fares program 24/7 to further expand and ease access to discounted fares for eligible New Yorkers.
The exact price tag for the new centers is not immediately known, and the MTA will share more information about the centers "in the months ahead."
- The MTA's expansion of Customer Service Centers (CSCs) in 2026 will not only double the existing centers citywide but also strengthen the industry-wide focus on finance and transportation, as the new centers will promote the OMNY fare system and offer assistance with Fair Fares and Reduced-Fare programs.
- As part of the ongoing efforts to modernize the transit system, the 15 new CSCs, scheduled to open in 2026, will provide more accessible customer support across the city's transportation network by offering 24/7 service, modern facilities, and on-site station agents proficient in OMNY, reduced fare programs, and various other functions.
