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SAAQ, Quebec's automobile insurance authority, has parted ways with its head of information technology.

Quebec's automobile insurance authority (Societé de l'assurance automobile du Québec - SAAQ) has parted ways with its digital experience vice president, Caroline Foldes-Busque.

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SAAQ, Quebec's auto insurance board, discharges its IT head
SAAQ, Quebec's auto insurance board, discharges its IT head

SAAQ, Quebec's automobile insurance authority, has parted ways with its head of information technology.

The Société de l'assurance automobile du Québec (SAAQ) has announced the dismissal of Caroline Foldes-Busque, the Vice President of Digital Experience. The decision comes as part of a strategic renewal aimed at enhancing the organization's digital capabilities and addressing past challenges[1][2].

A Significant Restructuring Effort

The departure of Foldes-Busque and her replacement by Luc LeBlanc, currently Vice President of Information Technology at Retraite Québec, marks a significant restructuring effort within the SAAQ[1][2]. This change is aimed at improving the organization's ability to provide modern and secure digital services, which has been a focus following issues with the SAAQclic platform project[2].

LeBlanc is expected to take over as the new leader of the digital experience division, bringing his expertise from Retraite Québec to the table[1][2]. The restructuring indicates a commitment to enhancing digital capabilities and addressing past challenges, including those highlighted during the Gallant Commission hearings[2].

Challenges and Opportunities

The SAAQ faces challenges related to its digital transition, which were highlighted during the Gallant Commission hearings[2]. The organization seeks to renew its approach to delivering digital services, focusing on reliability and security[1][2]. Last week, Transportation Minister Geneviève Guilbault announced the creation of a restructuring unit for the SAAQ[3]. This unit will evaluate the organization's services and propose ways to improve them.

The report was first published in French on Aug. 12, 2025. It's important to note that Foldes-Busque succeeded Karl Malenfant as vice president of digital experience in January 2024[4]. Her departure was confirmed by the SAAQ, and she was "relieved of her duties"[1].

Background

Foldes-Busque's name also came up during testimony heard by the commission investigating the SAAQ's failed digital transition. It was revealed that her spouse was identified as a close associate of Malenfant and had recently secured a consulting contract with the corporation for the digital transition[5].

Annie Lafond, Vice President of Policyholder Services, is serving as interim CEO of the SAAQ[6]. Foldes-Busque's dismissal follows the dismissal of Éric Ducharme as head of the SAAQ[7]. The manager was first hired by the state-owned corporation in January 2016 as general manager of CASA, the technology modernization project[8]. The restructuring unit will also review the financial situation of the state-owned corporation.

In conclusion, the SAAQ's decision to dismiss Caroline Foldes-Busque is part of a broader strategic renewal aimed at enhancing digital capabilities and addressing past challenges. The restructuring effort, led by Luc LeBlanc, signals a commitment to providing reliable, modern, and secure digital services to the public.

  1. [Link to Source 1]
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  8. [Link to Source 8]

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