Santander Bank Poland Secures the Golden Banker Award
Santander Bank Polska has been recognised as the winner of the best multichannel service quality in the prestigious Golden Banker Ranking 2022. The award, organised by Bankier.pl, Puls Biznesu, Minds & Roses, and Obserwatorium.biz, is a testament to the bank's commitment to delivering exceptional service across various channels.
While the specific factors that contributed to Santander Bank Polska's win were not disclosed, the bank's focus on digital transformation, integrated customer service platforms, innovative technology, customer-centric approach, operational efficiency, and staff training are likely key contributors to this achievement.
Santander Bank Polska has been consistently performing well in the Golden Banker Ranking, with this win marking their fifth time on the podium and their second time taking the first prize. The bank's approach to customer service, which emphasises understanding customer needs and providing tailored solutions, has been commended as a significant factor in their success.
The Golden Banker ranking, which has been providing a reliable assessment of the quality of services in the banking sector for many years, recognises the best market practice and products tailored to customers' needs. The survey for the ranking covered approximately 750 banking branches, 560 calls and written forms of contact, and over 300 tasks in electronic banking.
In the Golden Banker 2022 ranking, Santander Bank Polska also ranked second for the Konto Jakie Chcę account and mortgage loan, and third in the Card category for best design and credit card.
Quality, according to Santander Bank Polska, requires consistency and setting the bar even higher. The bank's employees have worked tirelessly to achieve this award, and the main prize, the Golden Bank title, is a huge honour for them. Despite not providing specific details about the reasons for their win, the recognition underscores Santander Bank Polska's commitment to providing an excellent and modern customer service experience.
In the realm of finance and business, Santander Bank Polska's commitment to digital transformation, customer-centric approach, and innovative technology have likely played substantial roles in their win of the best multichannel service quality in the Golden Banker Ranking 2022. Their approach to customer service, emphasizing understanding customer needs and tailored solutions, was highlighted as a significant factor in their success.
